MedCline products are Class-1 Medical Devices listed with the FDA. As such, we are unable to accept product returns for any product that has been opened and/or uncompressed. We are able to accept returns of unopened product in the original, sealed packaging. All unopened returns are subject to a $25 restocking fee. If you have an unopened MedCline product, please contact us at 800-610-1607 or for return instructions.

We are committed to helping all MedCline customers get a good night’s sleep. With all purchases, we offer free one-on-one counseling with a MedCline Sleep Specialist. Our team will work with you to help you find comfort and relief, including offering comfort tips and ensuring that you have the best product to meet your needs. We also have a series of helpful videos available for all customers.

To take advantage of this free customer benefit, please call our Sleep Specialists at 800-610-1607 or set up an appointment at a time convenient to you here. We highly recommend setting up an appointment to reserve a dedicated time to speak with a member of our team.


Policy updated: 2/1/2021