MedCline has been helping thousands of people, just like you, get the relief they need. The following are some of the most commonly asked questions about MedCline.

Buying MedCline

MedCline Relief Systems are covered by most FSA and HSA Plans and can be purchased on our site using your plan-issued debit card. If you have specific questions about coverage under your plan, please contact your plan administrator.

If you would like to purchase MedCline using a split payment (between your FSA/HSA debit card and another credit card), please call us directly at 800-610-1607. We can split your payments over the phone.

The only insurance plans that currently cover MedCline products are those offered through the Veteran’s Administration (VA). MedCline products are not covered by private insurance plans. If you have an FSA/HSA plan, MedCline does qualify as a qualified expenditure for most plans.

In many cases, MedCline products are covered through VA Medical Benefits. For more information, please visit our VA page 

We hope to have a payment plan available very soon. 

Typically, orders ship within 24-48 hours of order placement. Please see our shipping map for estimated shipping times. 

We offer discounted shipping rates for Hawaii and Alaska, so please give us a call to place an order to ship to these states. Please note that Hawaii and Alaska orders are responsible for return shipping costs in addition to the $25 return fee for all returns.

For our customers located in Canada, MedCline products can be purchased directly from Canada Care Medical Group of Companies locations:

Les entreprises médicales de l’Outaouais
131, boul. Greber
Gatineau, QC J8T 3R1
Toll Free : 800-363-3498

Due to Covid-19, our headquarters are currently closed so you are unable to try MedCline products in-person at this time. 

Absolutely. You can find additional cases for purchase from our accessories page.

About MedCline Products

We offer two product lines to help our customers sleep better at night and feel better during the day.

Our Reflux Relief System is designed for those who suffer with gastroesophageal reflux disease (GERD)/acid reflux at night. The Reflux Relief System comes complete with the Advanced Positioning Wedge, Therapeutic Body Pillow, and smaller Insert Pillow, as well as a complete set of cases. The components work together to create (and maintain) the ideal sleep position for effective reflux relief.

We also have a Sleep System designed for shoulder relief at night. Similar to the Reflux Relief System, the MedCline Shoulder Relief System has the same patented arm pocket to remove pressure from your downside arm and shoulder, but has a much lower degree of incline, since the higher angle is only needed for those with acid reflux. The Shoulder Relief System also comes with a Shoulder Relief Wedge, Therapeutic Body Pillow, and smaller Insert Pillow with a complete set of cases.

If you have any questions about what solution will be best for you, feel free to give us a call 800-610-1607.

The MedCline Therapeutic Body Pillow is a crucial component of each MedCline Relief System. The full-length Body Pillow enables a comfortable side sleeping position, while preventing you from rolling to your back. The Body Pillow should be pulled between your knees or thighs to dissipate any pressure from your lower back from the side sleeping position. The long limb can be used either in front of your body or behind your body, depending on your preference. The MedCline Therapeutic Body Pillow is filled with shredded memory foam so it can be adjusted to accommodate your head and neck. You can simply push/pull the stuffing to where you need more or less support.

Yes, MedCline products are designed so that you can sleep on your left or right side as the arm pocket at the top of the incline base is symmetrical.

During our four years of product development, we tested and retested hundreds of types of foams, fabrics, and covers in every combination possible to ensure optimal support, effectiveness, and comfort. MedCline products are constructed with multiple types of polyurethane foam that are 100% latex-free and 100% hypo-allergenic. All materials used are validated by a 3rd party as CertiPUR-US®, which ensures that the materials are free from flame retardants, heavy metal, and other harmful chemicals (more information about CertiPUR-US® can be found at www.certipur.us ).

The wedge portion of each Sleep System contains a dense core, high-resilience foam for support and durability, as well as conventional foam for additional perimeter support. There is also a comfort layer of memory foam on the top. The smaller Insert Pillow, as well as the Therapeutic Body Pillow, are filled with shredded memory foam for comfort and support.

The MedCline Reflux Relief System is a Class 1 Medical Device listed with the FDA and cleared for patient use.

Like a brand-new memory foam mattress, you may notice an odor to our products upon receipt, which are compressed for shipping. Don’t worry, the odor is normal and completely harmless. It should dissipate within a few days, but for those who are more sensitive to smells it may take longer. To hurry this process along, we recommend removing the cases, washing them, and airing out the foam itself (outside and in the shade, if possible). Vigorously fluffing and shaking the body and insert pillows can help as well. The pre-installed pillowcases are an 80/20 cotton/poly blend, commonly referred to as velour.

MedCline products are manufactured in several facilities across the United States, Mexico, and China. All facilities worldwide are FDA-approved, ensuring our manufacturing process follows all FDA medical device regulations. Further, our process maintains CertiPUR-US® regulations, which ensures that the materials are free from flame retardants, heavy metal, and other harmful chemicals (more information about CertiPUR-US® can be found at www.certipur.us ). We fulfill all US orders in our US distribution facilities, which are also FDA-approved, in California, Tennessee, and Michigan, ensuring fast delivery across the United States.

MedCline products take up ½ of a queen size bed. The 30” width is necessary for stability, to accommodate the body pillow, and to allow you to easily turn over during the night.

Our MedCline Shoulder Relief System was designed specifically for those with shoulder pain at night. While similar to the MedCline Reflux Relief System, including the patented arm pocket, the Shoulder Relief System has a lower overall degree of elevation as compared to the Reflux Relief System. The Shoulder Relief System props you up just high enough to take the pressure off your downside arm and shoulder without the angle needed for reflux relief. If you have GERD and shoulder pain, we highly recommend our Reflux Relief System as it should relieve both issues for you. If you have any questions about what solution will be best for you, feel free to give us a call at 800-610-1607.

MedCline is not recommended for lower back or hip injuries. All MedCline Relief Systems create an inclined, side-sleeping position so those with herniated disks, compounded disks, bulging disks, fused vertebrae, scoliosis, or lumbar damage, arthritic hips, bursitis in the hips, or hip injuries often find it difficult to tolerate the angle that MedCline creates.

We do not recommend purchasing MedCline to treat a hip injury. For either MedCline Relief System to be effective, they create a side-sleeping position. If you are unable to sleep on your side due to a hip injury or arthritis/bursitis, MedCline will most likely not be comfortable for you.

Side sleeping is often recommended to help decrease snoring. The patented arm pocket of either MedCline Relief System allows you to sleep comfortably on your side by removing pressure from your downside arm and shoulder and the Therapeutic Body Pillow provides side-sleeping support so that you are unable to roll to your back. Instead of putting tennis balls on your pajama shirt, try MedCline! 

While some customers find comfort and relief with MedCline on night one, most customer need time to adjust to the new sleeping position. To give you ample time to adjust to the new sleep position created by MedCline, we offer a 100-night Relief Guarantee. If you have any questions while you adjust to MedCline, please give our team of Sleep Specialists a call at 800-610-1607. We are here to help!

Our 100-night Relief Guarantee gives you time to try MedCline in the comfort of your own home. While some customers find relief on night one, others need more time to adjust to the new sleep position created by MedCline. It may also take your body time to heal from nighttime acid reflux and/or shoulder pain before you start feeling relief. For these reasons, sleep on MedCline for at least 30 nights. During this time our team of MedCline Sleep Specialists will work with you to help you find comfort and relief. After 30 nights, if we have been unable to help you achieve a better night’s sleep, we will be able to process a return.

Read our Return Policy